Frequently Asked Questions
1) Invalid serial key?
1) Check whether the hardware id is same as filled in registration form while activation
2) Run as administrator (REFER Q NO. 6 or click here to see the video)
3)Re-enter the serial key and click on register.
2)"Syntax Error" appear when you import the excel file?
1) Remove any type of punctuations such as . , ‘ “ / … etc from the frist row of excel file.
1) Check whether the "sheet" name is "sheet1" if not please rename it to "sheet1"
3)Save the excel file in 97-2003 and now import it in iDJet and try again.
3)Photos doesn’t appear/missing after generating the cards?
1) Please check whether photo name and the name inserted in excel photo column are same.
2) If the photo name is alphanumeric (for eg.. Dsc_ 452), you need to give it an extension of jpeg ,jpg, png etc
If you are still unable to import the photos using above two methods please Download our latest version of iDJet software
4) Phone numbers or date of birth cannot be imported / or doesn’t appear or appears wrong after generating ?
1) Check whether the number column in excel file is converted into text.
2) For process of converting the column into text, please follow the steps below.
a) select the entire column.
b)Right click -> Format cells.
c) select the ‘Text’ field from categories -> click on ok
5) Data field appear empty/blank in the design mode?
1) Please ensure whether the excel file is saved in 97-2003 format
2) To save file in 97-2003 format, please follow the below steps.
a) Open exel file
b) File-> save as -> Excel 97- 2003 workbook -> save